|
1. In order to provide our best possible offer, it is very important to have historical usage data for all revenue
streams. This data is necessary to estimate costs as well as potential revenues. The current vendor has access to this
information, so distributing the information to other vendors in a timely fashion will ensure a level playing field for all
bidders. Please provide as much data as possible from the following:
Call Revenue – # of calls per month, # of minutes per month, total revenue per month for each:
• LOCAL – Collect
• INTRALATA – Collect
• INTERLATA – Collect
• INTERSTATE – Collect
• LOCAL – Debit
• INTRALATA – Debit
• INTERLATA – Debit
• INTERSTATE – Debit
• International – Debit
• LOCAL – Prepaid Collect
• INTRALATA – Prepaid Collect
• INTERLATA – Prepaid Collect
• INTERSTATE – Prepaid Collect
Tablet Revenue - # transactions per month, cost basis (per minute / message / month / song purchase, etc.) and total
revenue per month for each:
• Tablet Release –
• Electronic Messaging
• Video Messaging
• Entertainment Content
Video Visitation Revenue
• # Visits Per Month
• # of Minutes per Month (if minute based)
• Total Revenue Per Month
|
|
|
2. Please provide several recent commission reports for the Jail, showing calls, minutes and revenue (or at minimum
calls and minutes).
|
|
|
3. Please provide average monthly revenue data for any additional services offered under the current contract, such as
voicemail, messaging, etc.
|
|
|
4. To evaluate usage data and additional revenue potential, it is very helpful to have the rates currently being
charged to end-users under the current contract. Please provide the following:
Call Category – Rate for First Minute and for Each Additional Minute for each:
• LOCAL – Collect
• INTRALATA – Collect
• INTERLATA – Collect
• INTERSTATE – Collect
• LOCAL – Debit
• INTRALATA – Debit
• INTERLATA – Debit
• INTERSTATE – Debit
• International – Debit
• LOCAL – Prepaid Collect
• INTRALATA – Prepaid Collect
• INTERLATA – Prepaid Collect
• INTERSTATE – Prepaid Collect
Tablet Rates – Rate Charged and Cost Basis (flat rate or per-minute fee) for each:
• Tablet Rental Fee
• Movie Rental
• TV Show Rental
• Music
• Games
• Video Rentals
• Video Purchases
Video Visitation Rates
• Per-Visit or Per-Minute Rate
• Cost Basis (per visit or per-minute
Messaging Rates – Rate Charged and Cost Basis (per message or per minute) for each:
• Voicemail
• Email/Text Message
• Video Message
|
|
|
5. Does the current vendor offer any alternate calling types, such as Advance Pay, PayNow or Text-to-Connect? If so,
what are the rates and fees charged for these calls?
|
|
|
6. Please outline the fees that are being charged to end-users:
a. Bill Statement Fee
b. PrePaid Account Funding Fee via Web
c. PrePaid Account Funding Fee via IVR
d. PrePaid Account Funding Fee via Live Operator
e. Fees for Instant Pay Calls
|
|
|
7. Please provide a copy of all current contracts and amendments pertaining to all services under this RFP.
|
|
|
8. Please provide the commission percentage currently received on inmate telephone revenue.
|
|
|
9. Please provide the total average monthly commissions received for all services received over the past year from the
current vendor.
|
|
|
10. Does the Parish receive commissions on revenue generated by interstate calls today?
|
|
|
11. Does the Parish require that proposals include commissions on interstate calls?
|
|
|
12. Do commissions from this contract go to the Inmate Welfare Fund, the Sheriff’s Office discretionary fund, or the
Parish general fund?
|
|
|
13. Will the Parish allow for a proposal to present multiple pricing options for the Parish’s consideration?
|
|
|
14. Please provide a breakdown by housing unit of the inmate capacity and the number of phones each. The inmate
capacity for each cell block is necessary for determining network requirements and charging stations needed to support
the tablets.
|
|
|
15. Please provide a breakdown of the inmate population, in percentages or actual numbers, by local, DOC, or other
agency.
|
|
|
16. Please provide the average daily population for 2022, broken down by month, if possible?
|
|
|
17. What is the bed count of the facility?
|
|
|
18. Is the inmate trust account managed through the commissary system or the Jail Management System or other
system? If other, please specify.
|
|
|
19. In order to ensure a level playing field for all bidders, please confirm that the successful vendor must provide new
equipment. Also, please verify that this applies to both new potential bidders and the incumbent provider.
|
|
|
20. Please provide the schedule in which the inmates have access to the inmate phones.
|
|
|
21. How is commissary ordered today?
|
|
|
22. Does the current vendor provide debit calling? If so, how are debit accounts funded – e.g., through an inmate’s trust
account, lobby kiosk, phone / website payments, etc.? Please list all available methods.
|
|
|
23. Are calling cards being used today? If so, how are they purchased and given to the inmate? What denominations
are available?
|
|
|
24. What limits does the Parish place, if any, on use of the services in this RFP –maximum number of onsite visits
allowed per week (or other interval), remote visits per week, calls per week, minutes per call/visit, etc?
|
|
|
25. For the current video visitation system:
a. How many inmate kiosks are installed?
b. How many visitor kiosks are installed?
c. Do you have any portable kiosks?
d. Do you require the same equipment counts as those described above? If not, please explain.
e. What kind of wiring connects the kiosks to the equipment room?
|
|
|
26. We understand that the Parish has a desire for video visitation kiosks to be installed. Do you want to have kiosks for
public visitors only? For inmates, do you want tablets, kiosks, or a combination? How many kiosks are required for
visitors? How many for inmates?
|
|
|
27. Do you currently have an inmate tablets program? If so:
a. How many tablets does the Parish have today?
b. Who is the tablet manufacturer?
c. Do inmates share the tablets? How do they check them out?
d. Exactly what services and applications are offered on the tablets?
e. Are the tablets interfaced with the JMS and for what purpose?
f. Please provide all the rates and fees associated with the tablets.
g. Please provide tablet usage reports for the past several months.
|
|
|
28. For the mail scanning requirement, what is the average number of inmate mail pieces received daily? Of these, what
percentage are legal mail?
|
|
|
29. Is the desired solution that the vendor provides hardware for Agency staff to manually scan mail for delivery to
inmates via tablets/kiosks or for the mail to be mailed to an offsite clearing house and scanned for delivery on the
tablets/kiosks.
|
|
|
30. Please provide the weighted values for all evaluation criteria listed on p. 8 of the RFP.
|
|
|
31. Please provide the historical or estimated/projected call volumes that will be used in the evaluation of calling rates.
|
|
|
32. Of the points that will be awarded for the “Cost Proposal”, how many points will be allocated to rates, and how many
will be allocated to commissions?
|
|
|
33. What is the anticipated start date for this contract?
|
|
|
34. What is the desired contract duration?
|
|
|
35. In the Functional Requirements spreadsheet under the Grievances tab, #17 states, “Solution must have the ability to
provide automatic task management functionality to support the assignment and management of OPSO staff to process
offender requests.” Please elaborate on what functionality is being sought and provide an example.
|
|
|
36. In the Functional Requirements spreadsheet under the Visitation tab, line item #4 includes, “Visitor single digit, two
digit fingerprints.” Please explain what functionality is being sought here.
|
|
|
37. In the Functional Requirements spreadsheet under the Visitation tab, line item #6 includes, “Visit check-in staff” and
“Visit check-out staff.” Would the Parish consider a system that lets visitors and inmates manage their own check-
in/check-out through the use of unique identifiers, without the need for staff involvement?
|
|
|
38. In the Functional Requirements spreadsheet under the Visitation tab, line item #7 includes, “Visit sash (money given
to offender).” How is this money given to the offender?
|
|
|
39. In the Functional Requirements spreadsheet under the Visitation tab, #21 states, “Solution must provide the ability to
alert staff based upon the frequency a visitor visits with other offenders within a certain amount of time.” We are not sure
we understand this requirement. Are you looking for configuration?
|
|
|
40. In the Functional Requirements spreadsheet under the Mail tab, #5 states, “Solution must require administrative
rights to edit or delete mail log entries.” Please elaborate and provide an example of the intended feature.
|
|
|
41. Please provide the quantities of equipment currently installed (as applicable):
a. Inmate telephones
b. TDD/TTY devices
c. VRS devices
d. Visitation phones (connected to the inmate phone system)
e. Cart phones
f. Hands-free inmate phones
g. Portable cordless phones
h. Enclosures / pedestals (specify type)
i. Workstations
j. Wireless inmate tablets
k. Wireless access points
l. Cell phone detection devices
m. Video visitation kiosks – inmate
n. Video visitation kiosks – visitor
o. Lobby kiosk
p. Other kiosks (specify type)
q. Other equipment (specify type)
|
|
|
42. Specify the quantities of equipment required in this contract, if different than quantities currently installed.
|
|
|
43. Is the Parish interested in any additional equipment that is not required? If so, specify the type(s) and desired
quantities?
|
|
|
44. Some vendors provide alternate payment options, such as the ability to purchase a one-time phone call using a
credit or debit card, without the necessity of setting up a prepaid account, and typically pay little to no commission on
these calls. Will the Parish please confirm that vendors are required to pay the same commission amount for all calls,
including premium, prepaid, debit and collect?
|
|
|
45. After the first round of questions is answered, will the Parish accept additional questions if clarification is needed for
any of the Parish’s responses?
|
|
|
46. Please provide the name of current Trust Fund Deposits vendor.
|
|
|
47. Please provide the fee structure for all Trust Fund deposit methods:
a. Phone
b. Web/Mobile
c. Lobby Kiosk
d. Walk-in Retailer (Cash transactions)
e. Other
|
|
|
48. Please provide 3 months of detailed Trust Fund transaction history for all inmates or provide the information
below:
a. Average number of Trust Fund deposits per month
b. Average amount of total dollars deposited per month
|
|
|
49. Does the Parish currently receive a commission on Trust Fund deposits? If so, what is it?
|
|
|
50. Please provide the number of lobby kiosk(s) the Parish is requesting.
|
|
|
51. Who will be responsible for the removal of the cash of the lobby kiosk(s)?
|
|
|
52. Please provide the number of intake kiosk(s) the Parish is requesting.
|
|
|
53. Who will be responsible the removal of cash out of the intake kiosk(s)?
|
|
|
54. Is the Parish interested in the awarded vendor processing payments from for other purposes? Example: court fees
and fines, restitution, supervision fees?
|
|
|
55. Is the Parish interested in the awarded vendor processing payments from public for other purposes? Example:
Concealed Carry Licenses, Fingerprinting, Traffic Fines, Taxes, etc.?
|
|
|
56. Who is your current debit release card provider?
|
|
|
57. Please provide the terms and conditions for the release card program.
|
|
|
58. On average, how many inmates are released each month?
|
|
|
59. Does the Parish to intend to issue a debit card to all inmates being released or is there a dollar threshold that must
be met?
|
|
|
60. Please provide the name of current vendor and fee structure for all Cash Bond/Bail payments.
|
|
|
61. Please provide the fee structure for all Bail Payments methods:
a. Phone
b. Web
c. Kiosk
d. Other
|
|
|
62. Please provide 3 months of detailed Cash Bond/Bail transaction history or provide the information below:
a. Average number of Bond/Bail payments made per month
b. Average total dollar amount of Bond/Bails paid per month
|
|
|
63. Does the Parish currently receive a commission for Cash Bond/Bail payments? If so, what is it?
|
|
|
64. Will the Parish continue to accept Cash Bond/Bail payments at the facility, or will the awarded vendor be the only
option?
|
|
|
65. For commissary services, what is current commission rate paid by current vendor?
|
|
|
66. Can you please provide an updated commissary menu?
|
|
|
67. What is the commissary spending limit?
|
|
|
68. Is there currently an e-commerce commissary option?
|
|
|
69. Please provide the most recent gross sales reporting for commissary, preferably the last 12 months of gross sales
noting tax.
|
|
|
70. Is there any staff provided by current vendor for onsite management or commissary duties?
|
|
|
71. What is current commissary process?
|
|
|
72. What day are commissary orders placed?
|
|
|
73. What days are commissary orders delivered to facility? Are there multiple deliveries per week?
|
|
|
74. Are there specific dock receiving requirements or hours of operation for commissary orders?
|
|
|
75. For commissary services, what computer equipment is required of current vendor and potential new vendor? Are
there vendor PC’s in booking/release? How many? Is equipment provided for commissary order entry? How many units?
Please provide total of equipment provided or required of potential new vendor.
|
|
|
76. Is there any option for commissary inventory storage onsite? If yes, can you please provide square footage of that
area?
|
|
|
77. What is the average daily population for each facility?
|
|
|
Commissary Questions:
1. Can you provide a 6-month avg of your ADP? Also, what is your current ADP today?
2. Can you provide a copy of your most current commissary menu?
3. Can you provide 6 months of commissary sales totals (broken down by month)?
4. Can you provide a copy of your current commissary Contract?
5. How do inmates place commissary orders? What days are these orders placed by the inmates?
6. Are the funds for the work release inmates kept in the same account as the other inmates?
7. Are the work release inmates issued paychecks from third party employers?
8. Is there a kiosk available for the public to deposit inmate funds?
9. Is there a kiosk in the Booking area for depositing inmate funds during the booking process?
10. Around what time do you receive the commissary delivery on Thursday?
11. Does OPSO have a spending limit for weekly commissary?
12. What items are supplied to inmates during intake and who is the supplier?
13. What items are supplied to indigent inmates and who is the supplier?
14. Can more detail be provided for Commissary section question # 25. Is the billing that is referred to in this question related to billing other agencies for housing their inmates, debt
collection, or something else? Can an example of this be given for clarification?
Tablet/In-Pod Kiosk Questions:
1. Can you provide a schematic/layout of the jail?
2. How many pods does the jail have?
3. What is the max capacity of each pod?
4. Can you provide a copy of your current Tablet/In-Pod kiosk contracts?
5. How many in pod visitation kiosks are located inside the jail? Please break down the numbers per pod.
6. How many public visitation kiosks located at the jail?
7. Can more detail be provided for JMS Grievance section question # 10. Can an example of this be given for clarification?
|
|
|
1. Page 4 of 11 in Word document states:
Background of the Detention Center
The Orleans Parish Sheriff's Office is comprised of approximately 650 staff who operate two inmate housing facilities with an average daily total population of 1700 offenders. The current
software utilized in house is the AS400 system.
Information has been maintained on that system since 1980 and must be migrated to the new software.
Question: what specific information maintained on the AS400 is expected to be migrated? For Grievances? For Commissary?
Grievances tab questions:
Item 42 – Please provide examples of the business process and levels of recommendations and review.
Item 45 – Please provide details surrounding alerting grievance staff via email if they have not accessed the system in two (2) or more days. For instance, are weekends counted?
Holidays? Additionally, is this alert to be sent if any user of the system doesn’t access the system in 2 days? Just users of the system that have “open” grievances assigned to them?
Commissary tab questions:
Item 11 - What situations would warrant a signature (e.g., intake, release) and what access would an offender would have to use a signature pad (e.g., intake/release desk, in pod)?
Item 23 - Will OPSO staff manage planned/scheduled future transactions/transfers?
Item 25 – Is there a full list of settings or functions that need to be profiled by agency contract?
Item 26 - Tracking housing data for invoicing purposes will require extensive tracking of booking data (e.g., booking/out times, offender to billing agency assignment and assignment
period, etc.), typically found in a JMS system. How would this data be made available to use in the commissary/accounting system?
Item 50 - Would this need to be able to happen outside of a Work Release program?
Item 62 - How would 'Account Types' be determined? Would they tie to Agency Contract Profiles or something else
Please provide a copy of all current contracts and amendments pertaining to all services under this RFP.
|
|
|
Would the Parish please provide 12 months of Call Detail Reports for 2022 for offender calls?
|
|
|
Would the Parish please confirm if the offender phone system in place today includes voice biometrics?
|
|
|
Would the Parish please provide the number of beds per facility?
|
|
|
Would the Parish please provide the current average daily population for the second (temporary) facility?
|
|
|
Would the Parish please provide a breakdown of the average daily population per housing unit?
|
|
|
Would the Parish please confirm the percentage for each evaluation criterion?
|
|
|
Would the Parish please confirm the number of kiosks in the public visitation area, and will these remain as part of this opportunity?
|
|
|
Would the Parish please confirm the number of visitation phones? Is “through the glass”, onsite visits recorded and already wired?
|
|
|
Would the Parish please confirm how many visitation kiosks are in each offender pod?
|
|
|
Would the Parish please confirm if in-cell coverage is required?
|
|
|
Would the Parish please confirm if remote video visits are done today and by which vendor?
|
|
|
Would the Parish please confirm the volume of remote video visitation visits for family and friends?
|
|
|
Would the Parish please confirm if you already have a subscription to a law library service? If so, which one? Would the Parish please confirm how offenders access the law library? Is the
access for the offenders through paper or electronic?
|
|
|
Would the Parish please confirm if the current phone vendor provides an onsite, full-time support technician?
|
|
|
Would the Parish please confirm what reentry/educational programs are in place today and how are they administered?
|
|
|
Would the Parish please confirm if multiple offers are acceptable?
|
|
|
Would the Parish please confirm what is the estimated date for an award announcement?
|
|
|
What is the estimated timeline for “go live”?
|
|
|
Will the Parish please allow a 2-week extension for the proposal receipt deadline to allow vendors to receive the responses to vendor questions and provide the most advantageous offers to
the Parish?
|
|
|
Would the Parish agree to accept an electronic signature of the person authorized to bind the company for this proposal response in lieu of an ink signature?
|
|
|
Within the evaluation criteria, there are no points allocated for Cost/Price. Would the Parish please confirm the distribution of points related to the cost to the consumer and how are these
points calculated? What is the distribution of points related to the offered commission versus rates and how are these points calculated?
|
|
|
1) Please provide copies of the Revenue and Commission Statements from the current Inmate Communications Provider for the most recent six (6)
month period. The reports should cover all revenue-generating services including Inmate Telephone Service and Video Visitation.
2) Please provide the Average Daily Population (ADP) for the same six (6) month period.
3) Please provide a copy of the current Inmate Communications Agreement, including any Attachments, Amendments or Addendums?
4) Would the Parish please provide the required number of equipment Vendors would need to install (phones, kiosks, tablets, etc.)?
5) Would the Parish please provide the current commission rate being offered for all revenue generating services (e.g. inmate phones, video visitation,
etc.)?
6) Would the Parish please provide the current rates being offered for all revenue generating services (e.g. inmate phones, video visitation, etc.)?
7) Would the Parish be interested in an e-messaging application (email messaging, photo attachments, video messaging) as part of a Vendor’s RFP
response?
|
|
ameelio on 13-Jan-2023 1:27:51 PM CST
Will the rfp allow for incarcerated people to freely send messages back and forth?
|
|
ameelio on 13-Jan-2023 1:27:58 PM CST
Will the rfp allow for video calls to be delivered for free between approved contacts?
|
|
ameelio on 13-Jan-2023 1:28:03 PM CST
Will the rfp also include a clause for devices that allow for DOC to control and manage apps to be included?
|
|
ameelio on 13-Jan-2023 1:28:10 PM CST
Will the rfp allow for voice calls to be delivered over the devices?
|
|
|
1. Would the Parish provide average population information at month’s end for the last 12 most recent months?
|
|
|
2. Would the Parish please clarify what portion of the Facility population is considered General Population and what portion is Work Release and have those respective portions been
generally consistent at month’s end for the last 12 most recent months?
|
|
|
3. Would the Parish please clarify what portion of the Facility population are Parish inmates vs. DOC inmates vs. Fed inmates at month’s end over the last 12 most recent months?
|
|
|
4. As it relates to commissary distribution services, would the Parish please provide a layout of the Facility and/or floor plans of housing units, including specifying the availability of a
single (or multiple) storage areas that might house a single or multiple warehouses / storerooms for commissary products on-site?
|
|
|
5. The RFP states that all inmate information is housed on AS400s
a. Who is the current JMS provider for the Parish?
b. Is there a desire on the part of the Parish to have the commissary provider provide accounting and other services (e.g., billing) that would normally be the province of a third-party
JMS provider/solution?
c. Is the Parish hoping to combine a JMS provider with a selected commissary services provider?
|
|
|
6. Is the Parish open to the concept of on-site, real-time, in-person commissary distribution by commissary W-2 employees?
a. On-site, real-time, in-person commissary distribution may result in approximately 25% - 40% higher revenue per inmate and accordingly higher commissions compared to off-site
commissary providers
b. Moreover, on-site, real-time, in-person commissary distribution may also result in significant personnel time and expense savings to the extent current Parish correctional officers are
involved in commissary distribution with the current commissary provider
|
|
|
7. Is there sufficient space in the jail for a storeroom to house commissary items that may be distributed on-site (e.g., anticipated on-site need is ~2,500 square feet - whether in a single
configuration (preference) or spread across multiple buildings)?
|
|
|
In the Excel Specifications Spreadsheet, the response code for full compliance requires the letter "C" to be populated. Is additional information desired in the "comments" area or is the letter
response sufficient?
|
|
|
Regarding Administrative Telephone System
1. Number of Administrative VoIP telephone sets?
a. Existing?
b. New?
2. For New telephone sets, will there be existing ethernet cables and jacks in place to support the new sets? If no, do you require the vendor to cable these locations and to install all
hardware?
3. Are headsets required? If yes, how many? Wired or wireless
4. Will the network in place support two ethernet ports for a PC and VoIP telephone set or do you require VoIP telephones to be capable of plugging computers into the bottom of the
phone?
5. What are the required customizable feature buttons per telephone set? Please list the number of sets per customizable buttons.
6. Do you require these buttons to scroll through more than one level of functionality? If yes, how many levels are desired?
7. Do you require end users to self-administer their account and configure their handset and feature buttons using a web browser?
8. Does Orleans Parish require the VoIP system to have an Auto Attendant feature? If yes, do you require unique auto attendant greetings for multiple departments?
9. How many departments will require unique greetings?
10. Is Orleans Parish utilizing Direct Inward Dialing or will the Attendant (Auto of Manual) be responsible for routing phone calls to the destination? Please provide the number of DID’s if
system is required to process those extensions.
11. Will the contractor be required to provide Voicemail for the Administrative Telephone System?
12. Will all telephone extensions and/or DID’s require Voicemail? If not, please specify the number of Voicemail ports required.
13. Does Orleans Parish require the Voicemail system to notify extension owners of new messages? If so, do you require voice to text in the notification of new messages?
14. Do you require Fax or eFax capable Administrative Telephone System?
15. Will the vendor be required to provide all new data switching hardware and power hardware for PoE for each VoIP telephone? Can the Vendor use existing hardware for existing
VoIP telephones?
Regarding SVC
1. Does Orleans have locations available for video terminals?
2. Are the Video locations wired for AC power or should the terminals be POE?
3. How many video Terminals are needed for the video solution?
4. Does Orleans want the background of the video session blurred?
5. Does Orleans also desire visitation terminals? How Many?
6. Should the visitation terminals have 2 handsets?
7. Are the locations of the visitation terminals wired for AC power or should the terminals be POE?
8. Does Orleans want the visitation terminals located in the lobby of the facilities or a separate location?
9. Will Orleans allow eMessaging to/from the SVC terminals?
10. Please confirm that the winning vendor can use available capacity on the Parish network and will not need to reinstall new fiber optics.
Regarding Tablets:
1. Does Orleans want the Tablets to have video capabilities?
2. Please describe they type of educational content that is expected on the Tablets.
3. Please describe any other content that the agency would prefer on the tablets?
4. Should the tablets be blocked from general internet availability?
5. With which local education providers does Orleans Parish currently partner?
6. Does Orleans Parish envision allowing these providers to use the tablets to complement their instruction?
7. Does Orleans Parish envision providing GED-level instruction on the tablets?
8. Does Orleans Parish provide on-site GED testing for incarcerated students?
9. Does Orleans Parish envision providing college level and/or vocational training on the tablets?
10. Our tablets can be used to support reentry and connections with local reentry organizations.
11. Does Orleans Parish envision using tablets to support people as they return to the community?
12. Please confirm that the winning vendor can use available capacity on the Parish network and will not need to reinstall new fiber optics.
|
|
|
On the place bid page of the Central Bidding Site, there is a box requesting a Contractor's License Number. When we click on the link provided, it re-routes to a Louisiana State Licensing
Board page for construction contractors. This is not applicable to the professional services we provide, should we enter N/A when submitting our bid?
|
|
|
The updated spreadsheet appears to not be different from the previous amended spreadsheet. Could you please confirm that the Updated spreadsheet is the spreadsheet the Parish wants
completed and submitted?
|
|
|
Would the Parish consider another extension to the due date? We don't want the Parish to feel rushed, nor do we want to provide a proposal that does not contain the best offer based upon
the Parish answers once they are published.
|
|
|
Is the Parish accepting the proposal response through Central Bidding or is the proposal supposed to be mailed in pursuant to current RFP submittal instructions?
|
|
|
Page #6 section 3. Project Management/ Training/ Support, item ".i" requests vendor's to "Describe of the User Group program that your company provides." Would the Parish please
describe/specify the information to be provided in response to this requirement?
|
|
|
As it relates to the administrative phones being requested, would the Parish please provide the name of the current dial tone vendor for these phones? Additionally, are the Parish and this
vendor currently under contract?
|
|
|
Just to clarify, you issued Addendum #4 on March 31, 2023, should this be Addendum #5 or is it replacing the Addendum #4 you issued on March 27th?
|
|
|
Please confirm that April 18, 2023 is the correct due date.
|
|
|
I do apologize for the two addendum #4s! The correct addendum number is number 5! I am confirming that the submit date has been moved to April 18, 2023 at 10:00:00 CST. I am not
sending out another addendum, but will note on the document that it is addendum #5 and re-post.
|
|
|
A user group is a set of people who have similar interests, goals, or concerns. The members have regular meetings where they can share their ideas. Ideally, the members of a user group
live in the same geographic area, so they can get together in person.
|
|
|
In reference to the question from ncicpope607:We are not at liberty to discuss current vendors and current contracts at this time.
|
|
SUBMITTAL INFORMATION
DOWNLOAD BID DOCUMENTS
TAGS
PUBLIC MESSAGE BOARD
UPDATE/ADDENDUM HISTORY