CAHSDOB on 12-Feb-2025 11:22:24 AM CST
Question #1. What is the monthly volume of claims monthly?
Response: 8,000 claims per month
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CureMD on 19-Feb-2025 7:41:18 AM CST
1. What is the estimated annual claim volume and revenue?
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CureMD on 19-Feb-2025 7:41:41 AM CST
2. What is the current payer mix (Medicaid, Medicare, private insurance, self-pay, grants)?
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CureMD on 19-Feb-2025 7:41:55 AM CST
3. What Practice Management or Billing software is being used?
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CureMD on 19-Feb-2025 7:42:13 AM CST
4. Is the department willing to switch to another Practice management system and Clearing house?
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CureMD on 19-Feb-2025 7:42:27 AM CST
5. Does the department require real-time eligibility verification and prior authorization services?
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CureMD on 19-Feb-2025 7:42:40 AM CST
6. Does the department require Coding Services?
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CureMD on 19-Feb-2025 7:42:51 AM CST
7. Does the department require Credentialing Services?
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CureMD on 19-Feb-2025 7:43:07 AM CST
8. What are the top denial reasons currently faced by your department?
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CureMD on 19-Feb-2025 7:43:29 AM CST
9. How many locations do you have.
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CureMD on 19-Feb-2025 7:43:46 AM CST
9. How many Providers with NPI numbers do you have.
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CureMD on 19-Feb-2025 7:43:56 AM CST
10. Are there any specific compliance or state reporting requirements the vendor must adhere to?
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CureMD on 19-Feb-2025 7:44:08 AM CST
11. What level of customer service support is required?
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CAHSDOB on 19-Feb-2025 3:25:44 PM CST
Question #2: What is the current payer mix (Medicaid, Medicare, private insurance, self-pay, grants)?
Response: The payer mix to date is as follows for SFY 2025:
Medicaid 74%
Commercial (including Medicare Advantage Plans) 19%
Medicare 4%
SP 3%
Contract payers will not be included in this RFP.
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CAHSDOB on 19-Feb-2025 3:33:50 PM CST
Question #3: What Practice Management or Billing software is being used?
Response: Qualifacts CareLogic
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CAHSDOB on 19-Feb-2025 3:36:50 PM CST
Question # 4: Is the department willing to switch to another Practice management system and Clearing house?
Response: No, we will remain on Qualifacts Carelogic as our practice management software and Trizetto Gateway EDI as our clearinghouse.
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CAHSDOB on 19-Feb-2025 3:38:41 PM CST
Question #5: Does the department require real-time eligibility verification and prior authorization services?
Response: The current practice management software is not able to complete real time eligibility due to CAHS using a non-embedded clearinghouse. We are currently using Trizetto Gateway EDI and other payer
portals for real time eligibility.
The scope of work did include obtaining prior authorizations for services; however, at this time, CAHS has not decided if the service will be needed with the contract.
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CAHSDOB on 19-Feb-2025 3:40:04 PM CST
Question #6: Does the department require Coding Services?
Response: The department will not require coding services, as the providers code their own service notes. However, an extensive knowledge of behavioral health CPT, HCPCS and ICD-10 coding would be required in
benefit verification, charge master maintenance, processing explanation of benefit denials, and correct any failed claims for submission.
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CAHSDOB on 19-Feb-2025 3:42:22 PM CST
Question #9: How many locations do you have.
Response: CAHSD would have 6 locatons/NPIs that will provide services under the contract.
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CAHSDOB on 19-Feb-2025 3:49:05 PM CST
Question #9: How many Providers with NPI numbers do you have.
Response: CAHS has approximately 99 providers that are either PT or FT that provides services as CAHS.
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CAHSDOB on 19-Feb-2025 3:50:18 PM CST
Question # 10: Are there any specific compliance or state reporting requirements the vendor must adhere to?
Response: The vendor must adhere to the CAHS billing SOP and financial policies, Medicare and Medicaid compliancy , third-party commercial payers and any state or federal regulatory entity’s policies.
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CAHSDOB on 19-Feb-2025 3:52:42 PM CST
Question #11: What level of customer service support is required?
Response: Any client with outstanding self-pay and commercial balances may need to be contacted in order to collect or update payer information.
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Clarification needed: Contract payers will not be included in this RFP
For this BID are you stating you are only requesting for the contract to perform work for out-of-network insurance and self-pay accounts?
If so, what is the average monthly volume?
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CAHSDOB on 20-Feb-2025 9:38:48 AM CST
2/18/25 Question: Our team is working on completing our proposal and needs clarity on the submission method. The links in the RFP direct up to a portal that requires an account and payment ranging from $99-$899. Are
these the correct options for submission? If not, could you provide the submission methods and appropriate link>
Response: See Section 1.7 Proposal Submittal, Page 7 of the RFP for the correct options for submission.
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CAHSDOB on 20-Feb-2025 10:51:03 AM CST
Question #5: Does the department require real-time eligibility verification and prior authorization services?
Response: Yes; the contractor will be required to use the current non-embedded clearinghouse for real time eligibility (Trizetto Gateway EDI) and other payer portals; prior authorization services are included in the RFP.
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CAHSDOB on 24-Feb-2025 9:20:43 AM CST
Question #7: Does the department require Credentialing Services?
Response: No.
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CAHSDOB on 24-Feb-2025 10:08:59 AM CST
Question #8: What are the top denial reasons currently faced by your department?
Response: CO-22, MA07, PR-27, CO0109, N767, No Authorization.
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CureMD on 24-Feb-2025 10:19:52 AM CST
. What is the estimated annual claim volume and revenue?
CureMD on 19-Feb-2025 7:41:41 AM CST
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CAHSDOB on 25-Feb-2025 8:39:41 AM CST
Question: What is the estimated claim volume and revenue?
Response: CAHSD has an average of $425,000 per month on self-generated revenue from third-party insurance, Medicare and Medicaid. CAHS processes an average of 8,000 claims per month.
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CAHSDOB on 25-Feb-2025 8:49:09 AM CST
Question: Are there any specific compliance or state reporting requirements the vendor must adhere to?
Response: Yes; CAHS billing SOP and financial policies; Medicare and Medicaid compliancy; 3rd party commercial payers; state and federal regulations.
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CAHSDOB on 25-Feb-2025 8:58:45 AM CST
Question: For this BID are you stating you are only requesting for the contract to perform work for out-of-network insurance and self-pay accounts?
If so, what is the average monthly volume?
Response: No, the contract includes in and out of network payers. CAHS processes an average of 8,000 claims per month.
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CAHSDOB on 25-Feb-2025 9:32:37 AM CST
Question: What is CAHSD's daily average claims volume?
Response: 300
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CAHSDOB on 25-Feb-2025 9:33:34 AM CST
Question: What is CAHSD's monthly average claims volume?
Response: 8,000
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CAHSDOB on 25-Feb-2025 9:39:52 AM CST
Question: Performance: What is your definition of error rate? How is this measured?
Response: The percentage of medical claims submitted by a provider that contain errors. Formula: The total number of claims submitted without error divided by the total number of claims submitted.
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CAHSDOB on 25-Feb-2025 9:42:02 AM CST
Question: Performance: What is your definition of bad debt? How is it currently measured?
Response: The portion of receivables that can no longer be collected from the payer or client (timely filing limit, non-covered services, outstanding client balance over 120 days).
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CAHSDOB on 25-Feb-2025 9:42:55 AM CST
Question: Performance: What is the average national bad debt percentage? What is the source of this metric?
Response: < 5%, Source- Healthcare Financial Management Assoc. HFMA, Medical Group Management Assoc, MGMA
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CAHSDOB on 25-Feb-2025 9:43:39 AM CST
Question: Contractor shall have an annual audit conducted by an independent certified public accountant, and it must be submitted within six (6) months of the end of the contractor’s business year. IS THIS REQUIRED?
Audit of what?
Response: See 2.8 of the RFP. It will be determined if the successful proposer falls under the guidelines of Louisiana State law as needing an independent financial audit of its organization.
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CAHSDOB on 25-Feb-2025 9:44:28 AM CST
Question: Use of Sub-contractor: Our company uses an overseas sub-contractor who exclusively performs work for our company only for the last 15 years. Are we allowed to use a sub-contractor in India?
Response: See 1.8 of the RFP "Have it's principal place of business be located in the continental Unites Staes." and 1.23 "The Agency shall have a single prime Contractor…….."
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CAHSDOB on 25-Feb-2025 9:45:11 AM CST
Question: Insurance: Should this include the subcontractor or subcontractor should get their own insurance?
Response: See 1.31.1 of the RFP 'Contractor's Insurance' and 1.31.7 of the RFP 'Subcontractors'
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CAHSDOB on 25-Feb-2025 9:46:11 AM CST
Question: Billing audit guideline RS22 1825: Does this require that we need to audit the work that we do?
Response: Compliance with this State Law (RS 22:1825) is a requirement https://www.legis.la.gov/legis/Law.aspx?d=509000
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CAHSDOB on 25-Feb-2025 10:52:26 AM CST
Question: Billing audit guideline RS22 1825: Does this require that we need to audit the work that we do?
Response: NO. Compliance with this State Law (RS 22:1825) is a requirement https://www.legis.la.gov/legis/Law.aspx?d=509000
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CAHSDOB on 25-Feb-2025 11:17:14 AM CST
Addendum to Question: Contractor shall have an annual audit conducted by an independent certified public accountant, and it must be submitted within six (6) months of the end of the contractor’s business year. IS THIS
REQUIRED? Audit of what?
Answer: See 2.8 of RFP. "When required by state law". Financial audit.
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CAHSDOB on 25-Feb-2025 11:38:50 AM CST
Question: 1.How does CAHS schedule appointments, is it handled within a central location or is it set up at each location?
Response: Each location is responsible for scheduling their own appointments.
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CAHSDOB on 25-Feb-2025 11:39:39 AM CST
Question: 2. Please provide scope of the integration with your existing system and what data is required in the interface to send and or receive data. Is this bi-directional or uni-directional in the integration? API, HL-7,
etc?
Response: Our existing EMR sends and receives data through a HIPPA secure portal. The transfer of data is bi-directional between the clearinghouse and EMR. We do not use a HL-7 interface to transfer and receive
claim data.
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CAHSDOB on 25-Feb-2025 11:40:26 AM CST
Question: 3. If possible to interface between the billing and your existing system, what are the capabilities of your system to connect with another system? What are CAHS expectation around an interface of the two
systems.
Response: The billing module is embedded in our EHR. The EMR does not interface to another claim system. The clearinghouse uses a secure portal to receive and transfer client claim data.
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CAHSDOB on 25-Feb-2025 11:41:09 AM CST
Question: Is the Authorization mandatory, if an organization responding is unable to support this due to workflows at CAHS is this a disqualification?
Response: See 1.8 first bullet of the RFP (Proposer must be willing to work with the Agency to develop processes that allow the fulfillment of the agency needs.) See Part 3: Evaluation of the RFP.
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CAHSDOB on 25-Feb-2025 11:42:02 AM CST
Question: What is the average claim volume per month or over a year?
Response: Approx 8,000 per month.
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CAHSDOB on 25-Feb-2025 11:42:54 AM CST
Question: How many billable NPI's are there within CAHS?
Response: 99 FT or PT FTEs
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CAHSDOB on 25-Feb-2025 11:44:06 AM CST
Question: Number or authorizations per month or over a year?
Response: 1001
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CAHSDOB on 25-Feb-2025 11:44:43 AM CST
Question: Is the billing done in house or with a third party, if a third party who is the organization?
Response: In-house
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CAHSDOB on 25-Feb-2025 11:45:39 AM CST
Question: Are the authorizations done in-house or with a third party, if a third party who is the organization?
Response: In-house
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